About us

Natasha Hardy

Managing Director

Natasha Hardy heads up and is responsible for the day to day running of Practice Cover, bringing her wealth of insurance industry experience to the very specialised fields of Surgery Insurance and Locum Insurance.

Natasha’s insurance experience covers a wide range of areas, including all aspects of new business and client support, new product development, underwriting, insurer relations, compliance and claim management.

Her small, focused and experienced team prides itself on providing an excellent level of customer service to new and existing clients, going the extra mile to make Practice Cover the obvious choice for GPs, dentists, vets, opticians and allied health professionals.

Vanessa Kaye

Finance Assistant

Vanessa Kaye

About me

I’m a Finance Assistant at Practice Cover, where my superpower is reconciling accounts and making sure no penny goes unaccounted for. I’m the type of person who enjoys the challenge of a good financial puzzle

My goal is to keep the financial side of things running smoothly for the team.

What I love about my job

I absolutely love the challenge of solving tricky financial problems. There’s nothing more satisfying than seeing a complicated issue get sorted out, as if it was a little mystery that needed solving. It’s like financial detective work, but with more spreadsheets and less danger!

Fun fact about me

I used to be a bit of an adventurer and sailed the Atlantic on a Tall Ship back in 2008 (yes, I did survive). These days, I’ve traded the high seas for the comforting scents of candles and wax melts, which I started making in 2022. Oh, and I have a Fox Red Lab named Chester—he’s adorable, slightly bonkers, and keeps me and my husband on our toes.

Carrie Smith

Surgery Insurance
Renewals Administrator

Carrie Smith

About me

I’m a Surgery Insurance Renewal Administrator at Practice Cover, I joined Practice Cover in 2023 and my focus is on managing and renewing insurance policies. My role involves coordinating with insurance providers, reviewing policy terms, and ensuring smooth, timely, and accurate renewal quotations are issued to clients. In my spare time, I love spending quality time socialising with friends and family. I’m all about indulging in a little self-care, so I love spa days that help me unwind and recharge. When I’m in the mood for a bit of retail therapy, you’ll likely find me shopping for something new, and I’m always up for a delicious dining experience, discovering new restaurants.

What I love about my job

I really enjoy my role as a Surgery Insurance Renewal Administrator because it combines my attention to detail with the opportunity to build strong client relationships and establish trust. I take pride in ensuring that clients feel confident and supported, knowing they have a reliable point of contact to answer their questions. It’s rewarding to help them feel assured that they have the right coverage in place.

Fun fact about me

I’m a huge fan of sun filled holidays especially in the stunning Greek Islands, where I can explore beautiful beaches, sip on cocktails, and enjoy unforgettable food.

Sarah Greenfield

Locum Renewals Administrator

Sarah Greenfield

About me

As a Locum Renewal Administrator, I am the Practice’s contact once your Locum Policy has commenced. At Practice Cover, I focus on contacting the practice in advance of the renewal to check if there are any changes that you wish to ensure the renewal quotation is based on your current requirements. During this process I am available to assist you with any questions or queries you may have about Locum Insurance prior to the renewal. On acceptance of the quotation, I will arrange issue of documentation to the Practice. My aim to make the renewal a smooth process for the Practice to ensure that you have the correct cover in place so that should a claim be necessary you are safe in the knowledge that members are insured at the correct cover level in accordance with the business needs.

What I love about my job

Having worked in both the Insurance Industry historically and within the NHS, I have a good understanding of the requirements and needs of a Practice in navigating their way through the renewal process and providing relevant information in respect of the cover in place to ensure each Practice understands the cover they have in place. I enjoy collaborating with our Practice’s and in assisting them with their understanding of the Locum Insurance Product.

Fun fact about me

I am a lover of movies whether old or new, black and white or colour. I am also a huge Disney fan and my favourite character is stitch.

Dominic Dixon

New Business Insurance Advisor

Dominic Dixon

About me

I am on the new business team here at Practice Cover. My main responsibilities include, liaising with insurers and clients to ensure that the clients needs are met and that they understand how their cover works. I have been here almost a year, with previous experience within the same role and sector.

What I love about my job

I love being able to make the process smooth for my clients as I know it can feel like daunting task when the insurance renewals come around.

Fun fact about me

Go to Karaoke song is – Let Me Love you by Mario.

Jenny Cooper

Surgery Insurance Advisor

Jenny Cooper

About me

Joining the company in 2022, I have since assisted with all areas, from account handling to sales. I’m outgoing and bubbly, always happy to help where I can. When I’m not working, you’ll find me at home with my cat, Gracie and tortoise, George—feet up and most likely knitting with ‘Friends’ playing in the background!

What I love about my job

I love my job because it allows me to build strong client relationships by assisting with queries, helping clients find the information they need quickly and efficiently. I also enjoy generating quotes whether it’s for existing clients renewals or for new business, ensuring clients get the best possible options. Handling mid-term adjustments keeps things dynamic, allowing me to provide ongoing support and solutions tailored to each client’s needs.

Fun fact about me

My music taste is all over the place—one minute, I’m vibing to Amy Winehouse or Elvis, and the next, I’ve got drum and bass blasting, especially first thing in the morning!

Rosie Mantle

Client Relationship Assistant

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Sandra Pocock

Compliance Manager