About Us
Practice Cover is the UK’s specialist insurance provider dedicated to meeting the unique needs of medical and business professionals. Headquartered in Bedfordshire and authorised and regulated by the Financial Conduct Authority, we proudly deliver bespoke Locum Insurance, Surgery Insurance, and income absence protection to GPs, dentists, vets, opticians and allied health professionals.
Natasha Hardy
Managing Director
Natasha Hardy heads up and is responsible for the day to day running of Practice Cover, bringing her wealth of insurance industry experience to the very specialised fields of Surgery Insurance and Locum Insurance. Natasha’s insurance experience covers a wide range of areas, including all aspects of new business and client support, new product development, underwriting, insurer relations, compliance and claim management. Her small, focused and experienced team prides itself on providing an excellent level of customer service to new and existing clients, going the extra mile to make Practice Cover the obvious choice for GPs, dentists, vets, opticians and allied health professionals.
Vanessa Kaye
Finance
Assistant
About Vanessa
About me
I’m a Finance Assistant at Practice Cover, where my superpower is reconciling accounts and making sure no penny goes unaccounted for. I’m the type of person who enjoys the challenge of a good financial puzzle
My goal is to keep the financial side of things running smoothly for the team.
What I love about my job
I absolutely love the challenge of solving tricky financial problems. There’s nothing more satisfying than seeing a complicated issue get sorted out, as if it was a little mystery that needed solving. It’s like financial detective work, but with more spreadsheets and less danger!
Fun fact about me
I used to be a bit of an adventurer and sailed the Atlantic on a Tall Ship back in 2008 (yes, I did survive). These days, I’ve traded the high seas for the comforting scents of candles and wax melts, which I started making in 2022. Oh, and I have a Fox Red Lab named Chester—he’s adorable, slightly bonkers, and keeps me and my husband on our toes.
Carrie Smith
Surgery Insurance & Renewals Administrator
About Carrie
About me
I’m a Surgery Insurance Renewal Administrator at Practice Cover, I joined Practice Cover in 2023 and my focus is on managing and renewing insurance policies. My role involves coordinating with insurance providers, reviewing policy terms, and ensuring smooth, timely, and accurate renewal quotations are issued to clients. In my spare time, I love spending quality time socialising with friends and family. I’m all about indulging in a little self-care, so I love spa days that help me unwind and recharge. When I’m in the mood for a bit of retail therapy, you’ll likely find me shopping for something new, and I’m always up for a delicious dining experience, discovering new restaurants.
What I love about my job
I really enjoy my role as a Surgery Insurance Renewal Administrator because it combines my attention to detail with the opportunity to build strong client relationships and establish trust. I take pride in ensuring that clients feel confident and supported, knowing they have a reliable point of contact to answer their questions. It’s rewarding to help them feel assured that they have the right coverage in place.
Fun fact about me
I’m a huge fan of sun filled holidays especially in the stunning Greek Islands, where I can explore beautiful beaches, sip on cocktails, and enjoy unforgettable food.
Sarah Greenfield
Locum Insurance & Renewals
Administrator
About Sarah
About me
As a Locum Renewal Administrator, I am the Practice’s contact once your Locum Policy has commenced. At Practice Cover, I focus on contacting the practice in advance of the renewal to check if there are any changes that you wish to ensure the renewal quotation is based on your current requirements. During this process I am available to assist you with any questions or queries you may have about Locum Insurance prior to the renewal. On acceptance of the quotation, I will arrange issue of documentation to the Practice. My aim to make the renewal a smooth process for the Practice to ensure that you have the correct cover in place so that should a claim be necessary you are safe in the knowledge that members are insured at the correct cover level in accordance with the business needs.
What I love about my job
Having worked in both the Insurance Industry historically and within the NHS, I have a good understanding of the requirements and needs of a Practice in navigating their way through the renewal process and providing relevant information in respect of the cover in place to ensure each Practice understands the cover they have in place. I enjoy collaborating with our Practice’s and in assisting them with their understanding of the Locum Insurance Product.
Fun fact about me
I am a lover of movies whether old or new, black and white or colour. I am also a huge Disney fan and my favourite character is stitch.
Arthur Vickers
Head of Finance
About Arthur
About me
I help with all things Finance and assist the Team in any way I can. I started learning bookkeeping and accounting as 14 year-old at school. Worked for a small firm of North London accountants from school preparing and auditing accounts from the small corner shop to SME’s in engineering and manufacturing using a fountain pen and paper. I’ve seen the introduction of the fax (and end of), mobile phones, PCs (first computer used had a single floppy drive and 64kb of Ram) and the world wide web! I’ll leave you to guess my age! Lucky to have been invited to join this vibrant and caring team.
What I Love About My Job
There is great satisfaction in balancing the accounts and helping colleagues achieve great things. I’m still learning. Onwards and Upwards
Fun Fact About Me
I tell bad jokes. It helps break the ice! This is my daughter’s dog Dexter, named after a homicidal TV pathologist. I enjoy his company 😀
Jenny Cooper
Surgery Insurance Advisor
About Jenny
About me
Joining the company in 2022, I have since assisted with all areas, from account handling to sales. I'm outgoing and bubbly, always happy to help where I can. When I’m not working, you’ll find me at home with my cat, Gracie and tortoise, George—feet up and most likely knitting with ‘Friends’ playing in the background!
What I Love About My Job
I love my job because it allows me to build strong client relationships by assisting with queries, helping clients find the information they need quickly and efficiently. I also enjoy generating quotes whether it’s for existing clients renewals or for new business, ensuring clients get the best possible options. Handling mid-term adjustments keeps things dynamic, allowing me to provide ongoing support and solutions tailored to each client’s needs.
Fun Fact About Me
My music taste is all over the place—one minute, I’m vibing to Amy Winehouse or Elvis, and the next, I’ve got drum and bass blasting, especially first thing in the morning!
Rubi Adams
Client Relationship Assistant
About Rubi
About Me
I'm a Lead Generator Apprentice at Practice Cover, and I joined the team in 2026. My role involves speaking with potential clients, introducing them to our surgery and locum insurance services, and helping connect them with the right member of the team. I also help with any administrative work that needs extra support. As an apprentice, I'm enjoying learning something new every day, building my confidence, and developing valuable skills in communication, customer service, and the insurance industry.
When I'm not at work, you'll usually find me taking a nap or planning my next meal, I absolutely love food and trying out new recipes. Whether it's a takeaway, a fancy dinner, or discovering a hidden gem, I'm always happy to try something new! I love making the most of my free time, whether that's enjoying a nice Sunday roast, doing a bit of online shopping, or creating new memories with my friends.
What I Love
As an Apprentice Lead Generator in insurance, I enjoy speaking with different people every day and helping them take the first step towards protecting their practice. It's rewarding to connect with customers, understand their needs, and provide information that could make a real difference to their future.
I also enjoy developing my communication and customer service skills while learning about the insurance industry. Every conversation helps me become more confident, and I like the challenge of building positive relationships with potential clients.
Being an apprentice means I'm constantly learning and gaining valuable experience from my colleagues. I appreciate the supportive environment and the opportunity to grow both personally and professionally while contributing to the success of the team.
Fun Fact
I'm a massive Avatar fan and love everything about the world of Pandora. I've watched the films more times than I can count, and I'm always excited for the next one to be released. My favourite character is Lo'ak because I admire his bravery, determination, and loyalty. If there's ever a conversation about Avatar, I'm guaranteed to join in!
Ollie Kennedy
Client Relationship Assistant
About Ollie
About me
I am currently an apprentice at Practice Cover and have developed a real passion for the insurance industry. Following work experience in London, I discovered how diverse and rewarding the industry can be, and I am excited to see where this career path takes me.
I am a friendly, approachable person who enjoys meeting new people, taking part in discussions, and learning from those around me. Outside of work, I enjoy spending time with friends and family, socialising, and taking on new challenges. I am ambitious, eager to learn, and always looking for opportunities to grow both personally and professionally.
Fun Fact About Me
At just 8 years old, I set the junior course record on the Championship Course at John O'Gaunt Golf Club.
Sandra Pocock
Compliance Manager
About Sandra
Coming soon...
Steven Bailey
Head of Marketing
About Steven
A seasoned hands-on head of marketing and digital transformation specialist with over 20 years of experience in marketing for insurance, specialising in enhancing business growth by blending creative and analytical approaches to drive impactful marketing and digital strategies.
IFAs
Talk to us about offering Practice Cover financial protection packages to your healthcare clients.
For more information, please call 020 3982 0420 or email enquiries@practicecover.co.uk.